How do I register online?
To register please follow the steps below:
Open the website you wish to register on
Click on 'log in/register'.
Click on 'register'.
Enter all required fields that are marked with an asterisk.
Click 'tick that you agree to the 'Boots terms & conditions & you accept the Boots privacy policy'.
Click 'Create my Account'.
Once your account has been confirmed, you will receive an email with your email address and name.
If any of the details are incorrect, you can log back into your account using your email address and password, and update them.
What do I do if I've forgotten my password?
If you have forgotten your password:
Click on the 'login/register' link at the top of the page and then 'forgot password'.
Type in your email address then click 'Submit'. We'll send you an email with a link to reset your password. If you do not receive this email please refresh your email inbox and check your junk folders
Once you have received an email containing your new password, click the 'change password' link, enter your new password into the appropriate field and then enter it again to confirm - When you enter your new password, a password strength indicator will appear. A password can be strong, medium or weak.Your password needs to have a minimum of 8 characters, with at least 2 numbers and 2 letters.
Click 'submit' to change your password. You'll then be logged into your account and we'll send you a second email to confirm your details have been updated
How do I track my delivery?
You can track each parcel separately using the virtual assistant available on the website . Ask the virtual assistant 'where is my order?' You can then enter your order number to receive your updated order information.You can also track each parcel separately using the link on your email, or by logging into your account if you are a registered customer. If you are registered log into your account by clicking 'my account' and enter your email address & password. Click 'order history' and select the order number you wish to track. The name of the delivery company will appear in the 'parcel delivery' section, see below for details on how to track each one:The current status of your parcel(s) will be shown in the 'parcel delivery' section. Once your parcel(s) is sent, a 'track your parcel with the delivery carriers here' link will be displayed next to each parcel. Click the link and the delivery company's website will open in a new window (page) and display the current status of your parcel. For detailed tracking events click on your parcel ID. Your order may be sent in more than one parcel and arrive at different times and on different days so please remember to track each parcel separately (please allow 5 days after the delivery promise before contacting us).
Where is my refund?
We'll email you when we process your return and you can also check your returns history in the 'My Account' section.
If you've asked for a refund we'll credit the method of payment on the order.
Please allow up to 14 days for this credit to appear on your account.
What do I do if my payment option isn't accepted?
If your payment method is not accepted then you can either contact your payment provider for details or use a different payment option.
Our Customer Care team will not be able to advise you on why a particular payment is not being accepted.
If you cannot connect to the 3D secure page (Verified by Visa, MasterCard SecureCode or Amex SafeKey) once your payment details have been entered you will need to contact your payment provider.
